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KPMG Recognized As ‘A High Performer’ In Intelligent Automation By HfS Research

KPMG Recognized As High Performer In IA


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A recent report on the strength of intelligent automation (IA) service providers by HfS Research, The Services Research Company TM, named KPMG LLP, a “High Performer” in the HfS Blueprint Report: Intelligent Automation 2016 for its “anticipation of and investment in the disruption of knowledge work and broad deployment of artificial intelligence tools.”

The report assessed 20 leading IA service providers across various criteria, including innovation and execution. It examined the state of the marketplace, as well as how the discussion can move beyond robotic process automation (RPA) to a more holistic understanding of automation.

Learn more about the HfS Blueprint Report here:

HfS identifies IA as a critical building block for organizations moving toward the “As-a-Service” economy, significantly accelerating speed of service delivery while reducing errors and redundancies. For companies starting this journey, developing strategic alliances and partnerships are crucial to striking the right balance between digital and human labor.

“As part of the technology ecosystem KPMG has built, our early adoption of cognitive technologies including IBM Watson, combined with our Lighthouse Data & Analytics Center of Excellence, allows us to create solutions within the firm that we can deploy to clients,” said Steve Hill, Global Head of Innovation & Investments.

How organizations manage current and future disruption was a key takeaway from The HfS Blueprint Report, which highlighted KPMG as a case study for its effective planning and investing in a holistic IA deployment approach.

“When facing the disruption affecting nearly every sector of the marketplace, KPMG’s investments in these technologies has allowed us to establish and expand our ecosystem with leading technology partners to help clients effectively manage the challenges facing their business and workforce, while at the same time helping us build capabilities that reinforce confidence in the capital markets,” said Cliff Justice, principal, Innovation & Enterprise Solutions and U.S. leader for digital labor and cognitive automation, KPMG LLP.


KPMG LLP, the audit, tax and advisory firm (, is the independent U.S. member firm of KPMG International Cooperative (“KPMG International”). KPMG International’s independent member firms have 189,000 professionals, including more than 9,000 partners, in 152 countries.

About HfS Research

HfS Research is The Services Research Company™—the leading analyst authority and global community for business operations and IT services. The firm helps enterprises validate their global operating models with world-class research and peer networking. HfS Research coined the term The As-a-Service Economy to illustrate the challenges and opportunities facing enterprises needing to re-architect their operations to thrive in an age of digital disruption, while grappling with an increasingly complex global business environment. HfS created the Eight Ideals of Being As-a-Service as a guiding framework to help service buyers and providers address these challenges and seize the initiative.


Derek Brown
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