ServiceNow | Pharmaceutical industry case study - KPMG United States
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ServiceNow | Pharmaceutical industry case study

ServiceNow | Pharmaceutical industry case study



ServiceNow Executive Sponsor and US Practice Lead Partner

KPMG in the U.S.


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A leading global pharmaceutical company wanted to improve the way they organized, deployed, and managed IT services worldwide. For almost a decade, they had been using a legacy service management tool that had become highly cumbersome and fragmented, with disconnected processes forming silos across the organization. They wanted to introduce a standardized process model that could be rolled out internationally to create a comprehensive, consistent, and lasting solution. And they wanted this new model to be enabled by a single, market-leading ITSM platform.

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