Today, consumers have numerous product and service choices and increasing digital avenues to voice their opinion. Shifting preferences and value propositions have only made it more difficult to understand what they truly want. Given the pace of change, businesses cannot afford to lag in understanding evolving customer behaviour and expectations, and that’s been loud and clear in the transition to our new reality. Organisations need to stay on top of key trends to truly thrive.
Powered Marketing, Sales and Service is our solution to help you do just that. We believe in putting customers at the heart of your decision making. The offering looks at available metrics to deliver insights for increasing sales and doing more of the right thing at the right time. The pre-configured cloud technology also lets you reduce the burden on your relationship managers and decrease customer attrition.
A sharp focus on improving experience
With our truly integrated Powered Marketing, Sales and Service solution, you can improve your end-user experience. We help you:
- Transform your front office with digital capabilities
- Get access to leading sales and service practices and processes
- Find validated customer experience solutions with proven real-world usability
- Reduce implementation risks and enhance returns
- Deliver high-touch change management and employee experience
Have a solid platform for continuing evolution and progress
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What the future of marketing could look like?
Consumer, influencer and prediction-led
A focus on experiences and services solutions through storytelling and social selling
Experience shaped by cross-functional, collaborative (alliance) teams
Powered by machine learning and AI
Find out how KPMG Powered Marketing, Sales and Service can help you
Powered to energise every function
The Powered toolkit
Our toolkit has three key elements for transformational success — a tried and tested operating model, an implementation suite and ongoing evolution services. Using them, you can turn your desired functional outcomes into reality.
Why choose Powered?
› Transform the way you run your business
› Drive success with the latest leading practices
› Build agile functions that evolve as you grow
› Help your people adopt and embrace change
› Exploit the best technologies for value and performance
› Optimise service delivery and use of data for competitive advantage