Firms are under increasing pressure to efficiently drive their operations. Finding alternative delivery models to reduce cost, satisfying the customer and regulator demands, and delivering quality outcomes are key aspects.
KPMG Managed Services brings the best of KPMG. Our specialist outsourcing offering takes on and runs your operational processes. From regulated and non-regulated remediation, to Customer Due Diligence (CDD) and complaints handling, we cover operations in all areas.
We combine tools and technology to drive cost efficiencies and solve client issues. Whether it’s the lack of a specific skillset in your workforce, the absence of premises, or capacity to stand up an operation due to legacy systems, we can help.
We have designed integrated solutions with operational and subject matter expertise. We use the best practices and technology that leverage data and leading proprietary and alliance partner technology to help deliver scalable, quality and cost-effective operations. Our hallmarks are incorporated into our delivery model which keeps you and your customers at the core.
Using our tried and tested, ‘mobilisation in a box’ approach, we can rapidly mobilise operations in a controlled and safe way, whilst delivering within tight deadlines. We can run them from our eight global delivery centres in the UK, as well as our delivery centres in India, America and Australia and have over 2,500 skilled resources within Managed Services.
With quality at the heart of our operations, you can be confident in receiving the best outcome, first time.
We have supported many banking and insurance clients through the pandemic, from helping them to deal with coronavirus loans processes, rapid stand up of 24/7 contact centres and support in running claims handling processes to manage backlogs of travel insurance claims. Our core services include:
Our operations are based on several key elements. We replicate these across engagements to help ensure quality outcomes, from the operational design stage to mobilisation and BAU delivery.