Overview of claim process (PDF 279 KB)
Scheme Terms and Conditions (PDF 974 KB)
Frequently Asked Questions (FAQs) (PDF 558 KB)
Please note that the claim submission deadline has now passed. As such, no new claims will be accepted by the Administrators.
Aviva plc (“Aviva”) and General Accident plc ("GA") have established a discretionary goodwill payment scheme for certain preference shareholders (the “Scheme”) which is to be administered by KPMG LLP (“the Administrator”).
KPMG LLP, as Administrator, is no longer accepting claims into the Scheme. Claims submitted before the deadline of 31 January 2019 will continue to be processed by the Administrators.
Aviva has voluntarily put the Scheme in place to offer a discretionary one-off goodwill payment to certain shareholders who sold preference shares in the period from 8 to 22 March 2018 (inclusive) at a share price that was lower than the price that the preference shares returned to following Aviva’s announcement on 23 March 2018.
The Scheme is intended to put those shareholders in the same financial position they would have been in had they sold their preference shares following the 23 March announcement (when the price of the preference shares settled at a price which reflected the market’s understanding of the terms of the preference shares and Aviva’s current plans), rather than the announcement on 8 March 2018.
Aviva’s announcements regarding the Scheme can be found on the Aviva website here –
Eligible shareholders are those who were the beneficial owners of the following preference shares (i.e. the party with the ultimate right to receive the income and the proceeds of sale from the preference shares) who entered into a sale of preference shares with a transaction date of 8 to 22 March 2018 (inclusive):
Please refer to the Scheme Terms and Conditions and our FAQs for further details.
Prior to receiving a goodwill payment a claimant must sign a release.
In broad terms, this will release Aviva and any member of the Aviva group from claims in relation to the preference shares (including any claims arising out of or in any way connected with Aviva’s announcements on 8 March 2018 and 23 March 2018), other than any claims arising out of any material new information that was not publicly disclosed (for example, any enforcement action by the FCA). It will also release KPMG, Aviva and GA in relation to any claims arising out of or in any way connected with the administration of the Scheme. It is important that claimants read the terms of the release carefully before signing it and, if in any doubt, claimants should take legal advice as to its effect.
A template copy of the Release is provided in the Scheme Terms and Conditions.
The amount payable to an eligible claimant under the Scheme will consist of the following:
Please note, we may be required to withhold tax in relation to the Additional Amount.
Please refer to the Scheme Terms and Conditions and our FAQs for further information in relation to the Scheme.
Alternatively, you may call our helpline on:
UK Freephone 0808 169 7987
International +44 (0) 203 805 2559
(Open 9am – 5pm, Monday to Friday excluding UK public holidays)