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NHS 111 helpline: The pharmacist will see you now

NHS 111 helpline: The pharmacist will see you now

From October, patients who phone the NHS 111 helpline with minor ailments will be offered a same-day appointment with their local pharmacist.


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Hilary Thomas, Chief Medical Advisor at KPMG in the UK, comments: “It’s great news that pharmacists will be formally be used to take pressure off GP surgeries. Pharmacists have long had the skills needed to advise on a range of conditions – including the ability to prescribe certain prescription drugs – which eliminates the need for a trip to the doctor. It should be a win-win for patients and the health service.

“However, the challenge will be shifting the public’s perception of what pharmacists offer. A KPMG survey revealed that only 15% of consumers said they seek health advice from a pharmacist.”


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KPMG LLP, a UK limited liability partnership, operates from 22 offices across the UK with approximately 16,300 partners and staff. The UK firm recorded a revenue of £2.338 billion in the year ended 30 September 2018. KPMG is a global network of professional firms providing Audit, Tax, and Advisory services. It operates in 154 countries and has 200,000 professionals working in member firms around the world. The independent member firms of the KPMG network are affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. Each KPMG firm is a legally distinct and separate entity and describes itself as such.

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