Customers advised to visit www.laterooms.com and www.superbreak.com for more information on how bookings are affected.
Tracey Pye and David Costley-Wood from KPMG Restructuring have this morning been appointed joint administrators to Laterooms Limited (t/a LateRooms.com), Superbreak Mini-Holidays Limited (t/a Super Break) and Malvern Travel Technology Limited.
Owned by Malvern Group, the Manchester-based companies had recently come under significant cash flow pressure following news that one of the Group’s principal shareholders had defaulted on its debt repayments and would not be able to support the business in the short term.
The businesses ceased operations yesterday, prior to the appointment of the joint administrators. The joint administrators are working closely with both ABTA (Association of British Travel Agents) and the UK CAA (Civil Aviation Authority) to minimise disruption to customers.
Customers with future bookings made via LateRooms.com and Super Break are advised to visit the following website www.laterooms.com and www.superbreak.com where detailed information will be provided about how their bookings will be affected.
Please note that the customer contact centre is no longer operational and therefore will not be available for queries.
Tracey Pye, joint administrator, said: “The directors of Malvern Group embarked upon an accelerated sales process to bring further investment into the business. However, with the cash position of the company deteriorating rapidly, this process was unfortunately unsuccessful, prompting the directors to take the difficult decision to appoint the administrators.
“Coming in the midst of the summer holidays, we understand this news will be of grave concern to 23,000 LateRooms.com and 19,000 Super Break customers who have future bookings with the Group.
“Detailed information regarding how bookings will be affected can be found on the LateRooms.com and Super Break websites. Unfortunately the customer contact centre is no longer operational, so we kindly request passengers do refer to the information online in the first instance.
“We continue to invite offers for the business, and would urge any interested parties to make their interest known as soon as possible.”
The companies employed 253 employees across sites in both Manchester and York. With operations ceasing immediately upon the appointment of the joint administrators, the majority of employees have been stood down while the joint administrators assess options for the business.
The joint administrators have retained 43 employees as they continue to seek buyers for the business and its assets.
Interested parties should contact Rebekah Ingham (Rebekah.Ingham@KPMG.co.uk) at KPMG as soon as possible.
Important information for customers:
For trips already underway:
Customers who are on a package break, and who are already in resort or travelling, should refer to www.superbreak.com for further information.
If you have a future booking with LateRooms.com:
As LateRooms.com acted as an agent on behalf of your accommodation supplier, it is anticipated that your reservation is secure and your payment will be taken by the accommodation supplier either in advance (for non-refundable reservations) or at the property.
LATE ROOMS LIMITED HAVE NOT TAKEN ANY PAYMENT FOR YOUR BOOKING
It is recommended, however, that you contact your accommodation supplier directly prior to travelling to confirm. You can find their contact details on your booking confirmation.
To amend or cancel your booking you will need to contact the accommodation supplier directly.
If you have a future UK hotel-only or ticket-only booking with Super Break:
Unfortunately, all hotel-only and ticket-only bookings made via Super Break have been cancelled.
Regretfully, as your reservation was for a UK hotel-only or ticket-only, it is likely not covered by the ABTA financial protection scheme.
The joint administrators are unable to issue any refunds.
Where bookings have been paid for by credit or debit card, it is recommended that you contact your card issuer.
If you booked a flight-inclusive break directly with Super Break:
Customers who made bookings for flight-inclusive breaks directly with Super Break should visit the ATOL website for more information:
If you have booked a package holiday via a third party operator/ agent:
Customers who have made a package booking with a third party travel agent should be financially protected by ABTA (Association of British Travel Agents).
Further information can be found at: www.ABTA.com/SuperBreak
Super Break – Trips to Akureyri
All forthcoming trips to Akureyri, North Iceland, have been cancelled.
Further information, and details of how to claim for any payments made, can be found at www.caa.co.uk/ATOL-protection/Make-an-ATOL-claim/Latest-ATOL-holder-failures/
Should you be in possession of a Super Break gift voucher please note that these are no longer valid and will not be accepted.
Where vouchers have been paid for by credit or debit card, customers are advised to contact their card issuer.
Notes to Editors:
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About KPMG in the UK
KPMG LLP, a UK limited liability partnership, operates from 22 offices across the UK with approximately 16,300 partners and staff. The UK firm recorded a revenue of £2.338 billion in the year ended 30 September 2018. KPMG is a global network of professional firms providing Audit, Tax, and Advisory services. It operates in 154 countries and has 200,000 professionals working in member firms around the world. The independent member firms of the KPMG network are affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. Each KPMG firm is a legally distinct and separate entity and describes itself as such.