Director at KPMG in the UK's Leisure team, Rich Aston comments on the Chancellor's new tourism initiatives.
Today the Chancellor has announced two new initiatives which aim to improve customer experience for those travelling to the UK. Paper landing cards are set to be abolished, and citizens from the US, Canada, New Zealand, Australia, Japan, Singapore and South Korea will have the opportunity to use e-gates at UK airports and Eurostar terminals from 2019.
Rich Aston, Director in KPMG’s Leisure team comments: “Any moves to improve the experience for inbound travellers to the UK is great news for the UK tourism industry. Even though filling out a landing card and queuing at passport control may seem like a small part of the overall travel experience, it is often the part that tourists enjoy least. The use of e-gates especially has the potential to encourage repeat visits to our shores as journeys become smoother and less disrupted by unnecessary admin.
“With uncertainty around the future of the UK’s relationship with Europe at its peak, offering ease of travel for tourists from further afield is a sensible step forward, and will be welcomed by the UK tourism industry as they build their own plans for the future.”
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