Share with your friends

Aviva Goodwill Payment Scheme announcement

Aviva Goodwill Payment Scheme announcement

As announced on 30 April 2018, Aviva plc (“Aviva”) is establishing a one-off discretionary goodwill payment scheme for certain shareholders to be administered by KPMG (“the Scheme”), which we expect to launch by the end of July 2018.


Also on

The Scheme is being set up following Aviva’s announcement on 8 March 2018, in which Aviva noted its ability to cancel existing preference shares* at par value as part of considering its options to return capital to shareholders.

Following feedback from investors, Aviva subsequently announced on 23 March 2018 that it would take no action to cancel the preference shares.

Consequently, Aviva intends to offer a discretionary one-off goodwill payment to shareholders who sold preference shares in the period from 8 - 22 March 2018 (inclusive) at a share price that was lower than the price that the preference shares returned to following Aviva’s announcement on 23 March. This goodwill payment is intended to put those shareholders in the same financial position they would have been in had they sold their preference shares following the 23 March announcement, rather than the first announcement.  

KPMG will be appointed as Administrator to the Scheme and we are currently working to set up the necessary systems and processes so it will run smoothly when launched.  

We will make a further announcement when we are ready to open the Scheme and accept claims, which is expected to be by the end of July 2018. Once the Scheme has been launched, parties will have six months in which to lodge a claim.

More detail about the Scheme, and how claims can be made, will be provided nearer the launch date. Unfortunately neither we nor Aviva will be able to answer any specific questions about individual circumstances at this time. 

In the meantime, you can refer to for further information, including Frequently Asked Questions (“FAQs”). A helpline has also been made available, although, please note they are unable to provide any further information than that already provided through the FAQs. The helpline is available between 9am to 5pm (UK time) Mon-Fri and can be contacted on:

UK Freephone: 0800 046 8988

International: +44 (0) 1603 606 389.

*Preference shares issued by Aviva plc and General Accident plc.

- Ends -

For media enquiries, please contact:

Katy Broomhead - Communications Senior Manager

T: +44 (0)16 1246 4623

M: +44 (0)7824 537 963


About KPMG

KPMG LLP, a UK limited liability partnership, operates from 22 offices across the UK with approximately 14,500 partners and staff.  The UK firm recorded a revenue of £2.2 billion in the year ended 30 September 2017. KPMG is a global network of professional firms providing Audit, Tax, and Advisory services. It operates in 152 countries and has 189,000 professionals working in member firms around the world. The independent member firms of the KPMG network are affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity.  Each KPMG firm is a legally distinct and separate entity and describes itself as such.

The Scheme is now open to claims, please visit

Connect with us


Want to do business with KPMG?


loading image Request for proposal