Through the inaugural Healthcare CEO Future Pulse 200 health leaders from around the world were surveyed on a number of topics that include: the impact of COVID-19, workforce concerns, leadership, digital health use, partnerships, and shifting paradigms in the areas of patient centricity, care and delivery models.
Health leaders are playing multi-dimensional chess – facing the classic problem of doing more with less, withstanding massive shocks like pandemics, all while planning their next moves in anticipation of the future. The pandemic has presented unprecedented challenges, illustrated by the detrimental effects on societies and economies when healthcare systems become overwhelmed – proving its criticality to global stability. Healthcare organisations have earned the gratitude of society with their resilience and persistence in tackling the crisis, crediting their diligent workforces, strategic agility and strong leadership. Now, as we begin to emerge from the crisis, many organisations are once again setting their sights on the future.
Based on conversations with healthcare leaders worldwide, KPMG professionals sense a wind of change coming for the sector. To better understand how healthcare executives will be charting this change in course towards the future, KPMG surveyed 200 healthcare CEOs from Australia, Canada, China, Germany, the Netherlands, Saudi Arabia, the United Kingdom and the United States.
All these leaders oversee medium-to-large hospitals, health systems and care provider networks that span privately and publicly funded systems. They represent a spectrum of self-identified transformation personas, ranging from ‘innovators’ to ‘early adopters’ to ‘early majority’ to ‘laggards’ and provide us with thought-provoking insights into the future of healthcare. Views which were further elaborated upon through interviews with sector leaders.
The pandemic demonstrated that the NHS workforce has never been more stretched, with huge shortages and stress levels, yet surprisingly, UK respondents come off strong when it comes to their workforce capabilities — reporting themselves as good or excellent in their abilities to recruit (50 percent), retain talent (79 percent), and train their workforces (75 percent); more so than any other jurisdiction surveyed.
If there is one common thread in the results, it is that healthcare executives expect and welcome reform – with 80 percent of CEOs believing that healthcare needs disruption and change, with 79 percent expecting that all aspects of care delivery models will be transformed within the next three years – which is a high ambition on a short runway for any sector.
A consistent theme throughout this report is that most healthcare CEOs hold well-intentioned ambitions but have yet to initiate or implement many of them. To help convert their dreams to reality, KPMG health sector specialists have identified 10 perspectives for leaders to action today to help build for tomorrow. These perspectives describe the primary drivers of these changes, namely the role that technology, communities and patients themselves will play.
No matter whether we are in a crisis situation or in steadier times, the future of healthcare will continue to involve complex challenges that will require holistic, forward-looking and flexible leadership. With this inaugural report and future editions of the Healthcare CEO Future Pulse, KPMG firms aim to support health leaders in this journey together. We welcome the opportunity to work together to these collective dreams for the sector into the reality of tomorrow.