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At the end of last year, KPMG ran a survey on service levels. Nationwide Building Society scored very high in supporting its members through Microsoft Teams. How is Nationwide Building Society using technology and innovation to provide new solutions in the future? What are the steps they are taking to digitalise the home purchase process for members?

In this video, Rachael Sinclair, from Nationwide Building Society, discusses the plans to digitally transform the traditional mortgage product. Rachael shares insight on how continuing with an API strategy and exploring new partnerships and ventures will be key in launching new solutions.

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