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How did the pandemic shape the mortgage industry? What are the measures mortgage providers implemented to support members? How did Nationwide Building Society implement home support packages for their members?

As part of a new miniseries, we explore the impact COVID-19 had on the mortgage industry. Listen to Rachael Sinclair, from Nationwide Building Society, share insight into the steps taken during the pandemic to support members and the tools used to digitally transform operations. Find out how they were the first financial services organisation to enable members to request mortgage payment holidays online and the critical work mortgage operations and financial support teams carried out to help support members during the pandemic.

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