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We believe that Learning practitioners must take a new place in the organisation as engineers of a learning ecosystem. They are no longer responsible for purely designing and developing content. This is driven by the exponential change in technology in society which has radically altered the way we all absorb information. Organisations will have to provide the ability for employees to continually reinvent themselves as our workplaces change and drive the capacity to learn to learn. 

We see 6 roles or capabilities that are vital to develop in the learning function of the future:

1. The Data Analyst / Performance Consultant

This individual must have the dual ability to analyse business intelligence and learning data to report on the impacts of learning to business leaders. The Learning Analytics function should evolve from dashboards / KPI reporting on courses to predictive and prescriptive analytics. Workforce analytics will also be key to inform decision making to ensure learning offerings are aligned to the future skills to enable employees to upskill and reskill rapidly.

2. Virtual Facilitator

To reach an increasingly dispersed workforce, a new set of facilitation skills are required. This individual must embrace / gain confidence in VC technologies and understand how to engage effectively in this delivery mode.

3. Digital Content Creator / Videographer 

The role of digital content creator is far greater than today’s instructional designer. This individual produces videos, podcasts and mobile-ready resources to create a suite of bitesize content to support learning in the flow of work platforms. 

4. Learning Culture Engineer

This individual takes responsibility for ensuring the sustainability of the learning culture and community. They make sure that there is a constant drumbeat of content, communications and learning experiences to continuously engage employees in learning. They would set up, engage with, and sustain business leadership and curation networks to drive a learning culture within the organisation.

5. Learning Architect / Curator

With many employees now taking control of their own development, this individual is responsible for providing the tools and support to enable self-directed learning. Additionally, they may select and provide quality assurance for open source content e.g. from Youtube, as well as, promoting the best quality content from business curation networks.

6. Emerging Technology Specialist / Learning Innovators

This individual must identify and implement the latest cutting-edge tools such as; Automation, Bots, Conversational User Interface (UI), Natural Language processing, Artificial Intelligence, Social Learning tools. They will be responsible for reviewing the learning technology ecosystem and identifying opportunities for improvement.

At KPMG we can; support the design of learning function operating models, provide consultancy support on a range of learning topics (including analytics, culture and technology), develop innovative digital learning, as well as deliver end-to-end managed learning services for our clients. Please contact us for more information.

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