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Now in its 22nd year, the Harvey Nash/KPMG CIO Survey 2020 is the largest IT leadership survey in the world, with over 4,200 responses from CIOs and technology executives across 83 countries.

We received 1,094 responses in the UK: 47 percent of respondents were either CIOs or IT directors. This year’s UK report references both pre-COVID-19 findings as well as responses during COVID-19 Together, they give us a unique insight into the before, during and continuing aftermath of the pandemic.

There is no doubting the pandemic’s dramatic effect on almost every aspect of business and life. It exposed a growing digital divide, shifted some priorities and amplified many of the challenges that IT organisations faced prior to COVID-19.  However, two long-standing priorities for boards remain the same:

  1. Improving operational efficiency
  2. Improving customer engagement. 

Key findings from the survey include:

  • Remote working challenges - COVID-19 has meant a greater number of remote workers (89 percent have moved their workforce to home). Nearly 40 percent of them say it has caused an increase in incidents from spear phishing and malware. The pandemic has further emphasised a shortage of cyber security expertise to deal with these issues.
  • Technology investments – Nearly two-fifths say the pandemic has permanently accelerated digital transformation and the adoption of emergent technologies.
  • Mental health is an issue – 86 percent of technology leaders report they are concerned about their team’s mental health. Encouragingly, 63 percent have programmes put in place to support mental health and well-being.
  • Technology leaders feel more influential – Over six in 10 agree or strongly agree that their influence has increased as a result of the pandemic.

Register to download the 2020 UK CIO Survey report.

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