Surveillance is integral to the identification and investigation of unlawful or unethical practices, such as market abuse, insider trading, bribery & corruption and other forms of misconduct.
The risk profile has changed for surveillance functions over the course of the pandemic
With significant numbers of employees working from home beyond the physical visibility of supervisors, surveillance has taken on a more critical role. As water cooler chat is now conducted virtually over Teams or Zoom, the volume of data consumed by surveillance has increased significantly, amplifying existing issues with inaccurate searching methodologies and false positives.
Using surveillance beyond compliance
Surveillance plays a critical role in monitoring the conduct and culture of an organisation, ensuring early detection of issues. With increased scrutiny on wider employee behaviour around topics such as ethnic and gender diversity, firms are increasingly looking to surveillance to move beyond minimum compliance and fulfil a wider societal role. Surveillance can also be used to provide additional value to the organisation, for example across complaints handling, trade reconciliations and, capturing and analysing customer behaviour in order to gain insights.
How to respond
Are you confident that your current systems and processes enable you to spot market abuse and respond rapidly?
KPMG has an established analytics platform using multi-language speech-to-text recognition and natural language processing. Our system uses AI to understand the content and context of conversations undertaken through voice and electronic communication channels. The modular service can be integrated into existing infrastructure and workflows to enhance or replace current capabilities.
Contact us to discuss how the changing risk profile is impacting your surveillance and the questions you should be considering.
Download our guide and Q&A document to find out more about the changes in the risk profile and what this means for surveillance functions