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Dame Deirdre Hutton, Chair of the Civil Aviation Authority (CAA) joined our FTSE350 Board Leadership Centre breakfast to share her experience and insights surrounding the response to the administration of Monarch Airlines, the handling of key stakeholder groups involved and the impact on her role as CAA Chair.

When Monarch Airlines entered insolvency on 2 October 2017, the CAA had to be ready to react and deal with the potential repatriation of over 110,000 British citizens who were overseas at the time. It was a scenario which, based on Monarch’s performance, the CAA had been preparing for ahead of time and one where their response would be subject to intense media scrutiny and closely judged by the court of public opinion.

Read our summary of Dame Deidre Hutton’s role in the administration and her insights on how to manage different stakeholder groups during a crisis: ‘Breakfast with Dame Deidre Hutton’