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KPMG SQA Executive Forum – May 2020

KPMG SQA Executive Forum – May 2020

COVID-19: Delivering Testing in the New Reality

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On Thursday 14 May we hosted the first of our virtual KPMG SQA Executive Forums. Attendees from across Banking, Insurance and Leisure services joined us to discuss the challenges of delivering testing in a post COVID-19 reality.

Our topic was led by Daryl Elfield and members of the KPMG Testing Practice, who shared insights from the financial services, retail and government sector perspectives.

The discussion focused on the key areas impacted by the prevailing state. In addition to mitigations in support of testing, a crucial enabler of important change, as well as the necessity to revisit business and operational resilience.

 “It was really good to hear a variety of perspectives and experiences. I have already used some of the snippets from conversation to help my team and peers get the broader context."

Some of the key themes were:

  • As lockdown measures start easing, will companies decide to re-instate "Business as Usual" or choose to make changes?
  • Will Operating Models need to change to accommodate new ways of working?
  • Will Programmes get a Health Check whilst they’re paused?
  • Importance of recognising and acknowledging where organisations had ‘got it right’.

Attendees participated in informative and engaging conversations, sharing some of their experiences and insights. Some emerging commonalities helped affirm that attendee organisations had taken the right steps in planning and helping highlight future effort:

  • Most reported a reduction or a stop on new change unless regulatory or business critical
  • All reported their organisations are making concerted efforts to scale back on supplier head counts and leverage permanent resources.
  • Most experienced budget cuts and approval processes being more closely monitored. Some reworking payment terms for suppliers.
  • Some reported technology supported record levels of traffic without major disruption.
  • Some encountered tooling that was unable to support the volume of remote requirements, with new implementations being undertaken at pace.
  • Notable challenges with connectivity to allow access to business applications.
  • Some organisations deliberately shifted the emphasis of their operation to existing customer’s not new customers.
  • Some stated backfilling of staff was required for offshore people that couldn’t work remotely.

The content covered during the forum can be accessed here. As always, please do get in touch if you want to discuss any of these points further or find out more about our frameworks and capabilities.

Watch this space for updates on our next forum.

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