Restarting the UK: How are we helping our clients prepare for a new reality?

Restarting the UK: How are we helping our clients?

Adrian Bradley shares his views on the role played by process and technology in helping to restart the UK

Adrian Bradley

Head of Cloud Transformation

KPMG in the UK


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Restarting the UK: How are we helping our clients?

COVID-19 has become an undeniable part of today’s way of life – and for the foreseeable future too. As organisations return to their physical workplaces in the new reality, they need both to enable large-scale remote working, while also solving the enterprise resource planning challenge.

In this blog, I’m going to share my views on the role played by process and technology in the execution of a ‘hands-on’ return to workplace plan. I will also be talking about KPMG’s innovative Restart Methods and Restart App which are already helping the firm’s own return to work strategy. We look forward to sharing these tools with our clients, but more on that later.   

What is this new enterprise resource challenge?

Enterprises need to understand people and location availability and how to match it with demand and supply. This is easier said than done, because only few enterprises do this across their entire workforce today and it is a dynamic process. Organisations can succeed in doing this by leveraging technology to:

  • Set up and run workflows to understand and manage the availability of people and locations
  • Use analytics to optimise schedule, supply chains and forecast demands and initiate scenario planning
  • Create visualisation and reporting techniques to analyse possible scenarios 
  • Gauge ways to enhance customer experience for enterprises 

Service Now, Salesforce and Microsoft –alliance partners in the Software-as-a-service (SaaS) space – have already stepped up with functionality. This provides an effective skeleton of universally applicable workflows, which lays the technology foundation of the return to the workplace action plan.

KPMG has developed country and sector-specific process assets and checklists, which build on the platform foundation to map workflows more closely to guidelines here in the UK (as well as US states and major European countries). We enhance use cases with pre-configured assessments and scoring, and analytics to support scenario planning.

This reduces the configuration time for enterprises, while also enriching the effectiveness of processes and controls. It also allows organisations to focus on devising methods to enhance scenario planning and improve resilience in areas which differentiate them as a business.

How can KPMG help your organisation?

  • Our Restart Methods, a pre-packaged set of processes and controls, supported by ready-to-use checklists, technology options and risk frameworks
  • Our Restart App, to capture employee availability, assess and manage employee risk, track location readiness, enable access via mobile workplace passports – all with executive dashboards to monitor and support decision making

We are already using these assets at KPMG. They are important to us for the following reasons:

  • It helps us manage risk. It is a message for our people to know the measures we have undertaken for their safety. It also boosts employee confidence in the organisation
  • It provides us with data to prioritise the return to work based on risk and demand factors and location readiness workflows
  • It gives us the flexibility to respond to lockdown scenarios and manage our supply chain through it

If you’re interested in finding out more, please reach out to me at .

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