Adrian Bradley shares his views on the role played by process and technology in helping to restart the UK
COVID-19 has become an undeniable part of today’s way of life – and for the foreseeable future too. As organisations return to their physical workplaces in the new reality, they need both to enable large-scale remote working, while also solving the enterprise resource planning challenge.
In this blog, I’m going to share my views on the role played by process and technology in the execution of a ‘hands-on’ return to workplace plan. I will also be talking about KPMG’s innovative Restart Methods and Restart App which are already helping the firm’s own return to work strategy. We look forward to sharing these tools with our clients, but more on that later.
Enterprises need to understand people and location availability and how to match it with demand and supply. This is easier said than done, because only few enterprises do this across their entire workforce today and it is a dynamic process. Organisations can succeed in doing this by leveraging technology to:
Service Now, Salesforce and Microsoft –alliance partners in the Software-as-a-service (SaaS) space – have already stepped up with functionality. This provides an effective skeleton of universally applicable workflows, which lays the technology foundation of the return to the workplace action plan.
KPMG has developed country and sector-specific process assets and checklists, which build on the platform foundation to map workflows more closely to guidelines here in the UK (as well as US states and major European countries). We enhance use cases with pre-configured assessments and scoring, and analytics to support scenario planning.
This reduces the configuration time for enterprises, while also enriching the effectiveness of processes and controls. It also allows organisations to focus on devising methods to enhance scenario planning and improve resilience in areas which differentiate them as a business.
We are already using these assets at KPMG. They are important to us for the following reasons:
If you’re interested in finding out more, please reach out to me at firstname.lastname@example.org .
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