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COVID-19: A perspective on returning to the workplace

COVID-19: A perspective on returning to the workplace

Andrew Husband discusses building a successful ‘return to the workplace’ strategy

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Andrew husband

Partner, Operational Transformation

KPMG in the UK

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“A successful ‘return to work’ strategy, or perhaps more accurately, a ‘return to the workplace’ strategy will have addressed the need for broad-based resilience given the uncertainty ahead.”

Andrew Husband, Head of Operational Resilience, considers the meaning of a ‘return to the workplace’ strategy in the face of COVID-19. He highlights the requirement for such a strategy to address the need for broad-based resilience as we navigate the challenges ahead.

But what else should this strategy include? In summary:

  • Reliance capacity will be essential and an urgent focus to rebuild this is required – “The sudden shift to large scale remote working and the various forms of modified BAU has been an extraordinary achievement, but it has nonetheless stretched firms, expended their resilience capacity and left them possibly more vulnerable than ever to further disruption.”
  • A connected and sustained focus is needed for reactivating operations – “The primary focus must remain on people and their wellbeing but premises, supply chains, technology, data and privacy will all play a critical role in the safe and resilient resumption of physical operations.”
  • Enhance resilience by conducting a series of scenario-based exercises – “Stress the firm, expose vulnerabilities and allow the rapid implementation of solutions.”

When considering a ‘return to the workplace’ strategy, the actions required will have the current COVID-19 context as their starting point. An early and continued focus on rebuilding resilience will support firms in successfully returning to the workplace.

For further information and suggested actions on how to reactivate your business operations and build sustained resilience, take a look at our resilience guide.

© 2020 KPMG LLP, a UK limited liability partnership, and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative, a Swiss entity. All rights reserved.

KPMG International Cooperative (“KPMG International”) is a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm.

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