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COVID-19: A perspective on how technology is facilitating returning to the workplace

COVID-19: A perspective on technology

Adrian Bradley discusses how technology can help reactivate business operations after lockdown

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Adrian Bradley

Director

KPMG in the UK

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“Technology has a huge part to play in the return to work. This will be an enterprise resource planning challenge.” 

At the beginning of the COVID-19 pandemic, the crucial challenge organisations had to overcome was the ability to scale infrastructure to facilitate remote working. Contrastingly, now that we are in the recovery phase, a focus on returning to the workplace is presenting an enterprise resource planning challenge, balancing the availability of employees with the readiness of locations, the availability of their supply chain and market demand.

In our video, Adrian Bradley, Director, CIO Advisory, considers the role technology can play in helping organisations respond to the challenges returning to the workplace will present:

  1. Using workflows to assess employee risk – “Enterprises need to manage workflows to capture information about their employees to assess their risk and give them clear guidance on whether they should return to work or not.”
  2. Using analytics to inform schedules - “Analytics will be used to optimise those schedules for return to work, so that the people who are returning are not only the right people to return, but they’re also consistent with the demand in the marketplace.”
  3. Using technology to optimise the customer experience – “Customer facing enterprises are going to have to use technology to understand and optimise the customer experience through what will be a very fluid situation.”

We are helping clients address these challenges right now and importantly, we are also using technology to ensure our own employees feel confident to return to the workplace at the right time. We are developing a return to work app which will guide employees through a risk assessment, where we can leverage this data and help us optimise how we return to work. This technology will be made available to our clients as we move through this period.

For further information and suggested actions on how to reactivate your business operations and build sustained resilience, take a look at our resilience guide.

© 2020 KPMG LLP, a UK limited liability partnership, and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative, a Swiss entity. All rights reserved.

KPMG International Cooperative (“KPMG International”) is a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm.

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