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Insights and Analysis

Customer Connections Insights and Analysis

Sharing our insights and analysis on the change in customer experience and behaviours, and what this means for businesses.

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Customer Connections: Competing in the New Reality

Date: 19 May 2020 

Report 

With a changing reality, comes a New Customer. The way they want businesses to interact with them is changed; their values, behaviours and demands are altered. Our latest research shows that, only those that reconceive and reinvent their business, and embrace transformation will find themselves at the top of the pack. Read more about the New Customer and how businesses need to address them in our latest Customer Connections Insights report 

Download the insights report.

Customer Connections: Preparing UK businesses for their New Customer

Date: 21 April 2020

Infographic

The way customers think, behave and experience the world has fundamentally changed. Importantly, 47% of customers intend to keep interacting as they are now, post-COVID-19. So what has changed and where should businesses focus their efforts? Our latest research dives in to this and more.

Download the infographic.

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