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Agencies – Have you prepared Key Information Documents ready for April 2020?

Key Information Documents ready for April 2020?

From 6 April 2020, the documents you issue to agency workers will change.

Image of Donna Sharp

Director, KPMG Law

KPMG in the UK


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As part of the Good Work Plan and the government’s response to the Taylor Review of Modern Working Practices, a number of changes to employment legislation will take effect from April 2020. Below is a summary of the key changes employers need to prepare for in relation to Key Information Documents.

Key Information document for agency workers

From 6 April 2020 agency workers must be provided with a key information document, including the following: 

  • the type of contract;
  • the minimum expected rate of pay;
  • how they will be paid and by whom (for example, by an intermediary or umbrella company);
  • any deductions or fees that will be taken;
  • any non-monetary benefits to which they will be entitled; and
  • any entitlement to annual leave and payment in respect of such leave, and an illustrative example of what this might mean for their take-home pay.

What must agencies do to comply?

The document must be provided before agreeing the terms by which the work-seeker will undertake work.

This will be enforced by the Employment Agency Standards Inspectorate. They have not specified the penalties for failure to comply, but we expect there could be reputation issues for compliance failures. 

How can KPMG help?

KPMG advises on all aspects of employment law and provide a range of services in a practical and commercial manner. For further advice on the April 2020 changes, contact Donna Sharp, Director and Solicitor, Employment Legal Services at KPMG in the UK or email

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KPMG International Cooperative (“KPMG International”) is a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm.

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