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The Evolution of Customer Service

The Evolution of Customer Service

In the latest Customer Experience Excellence Analysis, we’re seeing remarkable stories of brands that are not only becoming better acquainted with customers, but are delighting and surprising with zealous innovation. Register to download the report and access further insights.

Customer service has been evolving in line with the ever-changing customer expectations. Company culture and values are becoming more important in delivering an excellent customer experience. Antreas Athanassopoulos, Chief Customer Officer at Dixons Carphone, shares his thoughts on how they are achieving this and what areas they are measuring to ensure they are continually improving their customer service.