To summarise our series on the future of the organisation in TMT, it’s a really exciting time for us right now. There’s so much disruption, so many challenges. But with that, there’s so much opportunity for businesses out there. The key for me is not about one thing. We’ve heard from a number of our experts about how to respond to specific challenges in the market.
But for me, it’s about taking a holistic approach to this, looking at what works for the organisation and bringing a number of things together, knitting them from different parts of the business to work together towards the ultimate business goal and strategy.
For me, there are a number of learnings coming out of those conversations that actually run through each of the conversations that we had.
It’s about aligning everything to your business strategy. That is absolutely No. 1. If you don’t align to your business strategy, it will be very hard to execute beyond that. It’s about focus and prioritisation. Too often we see organisations trying to do too much, and by trying to do too much, they actually achieve nothing. It’s about the experience. It’s about customer experience but not just your customers and consumers.
It’s about creating an experience for your employees internally and aligning that with what you’re trying to do from a business perspective. You don’t have to do everything yourself. One of the things that we see is the importance of partnering with other organisations. It’s about developing trust - trust between your partners, trust with your supply base - looking how you can collaborate to achieve the outcomes that you desire in the overall ecosystem.
Back-office transformation is important. Getting things right and simple at the back will help you drive growth to the top line. Data strategy is important, but it’s not just about data. It’s about looking at how you manage that data and what the culture is that you’re driving in your business to make sure that you get the right data in so you can drive the right insights and outcomes for your consumers.
Technology is an enabler, but people and culture are equally important. Too often we see organisations look to technology to make a difference, and it fails. Fundamentally, you need to get your people on board and drive a change in mindset as you look to drive the future of your organisation. Leaders will need different types of skills for the future.
It’s about having a positive mindset, one that challenges the status quo, one that is comfortable with ambiguity and is willing to try new things. It’s about learning to learn and also about reflection, taking time to work out what’s worked and what needs to be done differently and creating a community, an agile community, of people across an organisation to work together for the future of your business.
At KPMG, we’re absolutely passionate about this. We work collaboratively across teams and for multiple clients, helping them to transform the organisation so they’re fit and agile to adapt for what the future holds.
No matter where you are on your organisational transformation journey, we can help. Contact us today for more information