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Mobility 2030 - Fighting for the customer

Stage 2 of mobility disruption: Fighting for customer

Stage two: Fighting for the customer

As disruption redefines the relationship between businesses, suppliers and customers, there is increasing competition for direct access to consumers. Businesses need to understand who will be their future customer, and how to retain access to them.

Each stage of disruption represents a step on the journey to growth where there is an opportunity for organisations to take a lead. Click through each of these sections below to understand more.