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Delivering 5G customer service excellence

Delivering 5G customer service excellence

Our experience from the bottom up approach is a business transformation framework that focuses on the tremendous financial impact to getting this right - gains in revenue, efficiency, retention and customer lifetime value.

Creating a connected carrier service provider (CSP) is not just about the front office, it is across the entire business value chain including alignment of front, middle and back office functions.

Our framework focuses on the development of a roadmap based on eight capabilities from products and services to supply chain and operations, advanced data and analytics, customer experience, seamless commerce, technology and organisational alignment and capabilities.

Helping CSPs become a connected business requires a strong understanding of our unique framework, developed from primary research that we commissioned with Forrester.

KPMG UK is recognised as a leader in analytics, intelligent automation design and operation consulting.

Contact us today to discover what working with KPMG can do for you on your journey to a 5G network world.

 

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