With financial crime on the rise, we explore they types of education that are helping teams prepare for current and future threats.
Financial crime is audacious, fast-moving and everywhere. Technology – undeniably a force for good in so many ways – is making life easy for criminals looking for ingenious ways in. Whether it’s credit card fraud, identify theft, cyber-crime or money laundering, the work of rogue individuals or organised gangs, financial crime of all types is rapidly on the rise.
And no matter how hard organisations work to protect themselves, complacency continues to be a major threat. Just around the corner, there will always be a new breed of criminal and a new type of crime waiting to undermine businesses and their bottom line.
Government, regulators and society expect organisations to do everything in their power to protect their customers and the wider community. Effective control frameworks are central to that, but the responsibility doesn’t start and end with the compliance and risk management teams.
It’s also about arming your people with the knowledge and skills they need to be your eyes and ears on the ground, constantly on alert for any warnings that something is amiss. Yet as things stand some learners are potentially at risk of misunderstood or misplaced confidence in their day-to-day activities, and some will have knowledge gaps or a lack of understanding in their role.
The key to solving this shortfall? Relevant, effective and timely training, applied throughout an organisation from the top down and the bottom up.
As one of the UK’s largest learning providers, KPMG has leading expertise in financial crime learning. We have created a suite of financial crime learning programmes – tailored to meet client needs – drawing on rich insights from our internal financial crime experts, external market insights and our deep learning and behavioural science subject matter experts.
We have also formed a number of strategic partnerships to strengthen our programmes, including with a leading University.
Our alliance with occupational psychology specialists also means that our learning programmes are measured to confirm they are matching up to expectations, delivering the results our clients expect.
Effective financial crime learning isn’t about box ticking. It’s about delivering a highly targeted programme that ensures employees throughout an organisation are empowered with the right skills to make potentially vital decisions on its behalf.
The focus of all our financial crime programmes is firmly on the practical: providing up to the minute insights and advice which employees then apply immediately within their everyday role.
Complex topics such as threat intelligence, analytics and detection methods need to be approached in ways which people can easily engage on a personal level – allowing them to get inside of the minds of criminals and what it takes to outmanoeuvre them.
Given that financial criminals have speed and agility on their side, much of our learning material revolves around regular ‘bite-size’ micro learning to get the message across in fast and memorable ways that can quickly be absorbed and applied in the workplace. After all, research has shown that we can quickly forget new information.
These mini modules compress a punchy message into an 8-12 minute format, often using gamification and other techniques such as graphical interfaces to drive the information home.
In order to fully meet clients’ requirements, training needs to be available in a variety of forms: whether that’s face to face, or via e-learning materials and mobile based learning. It should always be designed with the individual employee in mind, so that they learn directly from seeing the consequences of the decisions they take.
KPMG’s programmes use a multi-tiered training approach, starting with the building blocks of general awareness amongst the widest audience right through to cementing critical specialised knowledge at the highest levels.
Advanced technology is a critical weapon in fighting financial crime, but so too is establishing and supporting the necessary behavioural framework within an organisation. A fully embedded compliance culture creates a sense of shared ownership of both the risks and the solutions - from the employees on the front line right up to the Board. Customised, expert and continuous training is at the very heart of that.
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