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Transform IT service management with confidence

Transform IT service management with confidence

How to implement new ITSM technology faster, more efficiently and with less risk.

Patrick Fenton

Partner, Head of Cloud Transformation

KPMG in the UK


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New technology solutions have the power to transform IT service management (ITSM), reducing costs, enhancing ITSM performance and giving employees easier access to the IT they need to do their best work. Therefore, the case for replacing an ageing service management platform is usually easy to make. The bigger challenge is often deciding how to implement improvements to ensure a smooth, efficient and low-risk transition.

An approach that builds on best practice processes, eliminates unnecessary customisation and comes with pre-built learning materials can be highly effective. These are some of the key features of our Powered IT proposition. This proposition was used to help a global law firm implement a new ServiceNow ITSM platform in just 14 weeks. Even with this ambitious timeframe, the client had the confidence to pull the plug on their old platform from day one of the new platform go-live.

Download this case study to find out:

  • How to accelerate implementation by focusing customisation where it counts
  • Why establishing best-practice processes should be part of your programme
  • How to capitalise on new technology to transform your performance management capability
  • How ITSM transformation can lead the way for wider corporate services transformation.

© 2020 KPMG LLP, a UK limited liability partnership, and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative, a Swiss entity. All rights reserved.

KPMG International Cooperative (“KPMG International”) is a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm.

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