New technology solutions have the power to transform IT service management (ITSM), reducing costs, enhancing ITSM performance and giving employees easier access to the IT they need to do their best work. Therefore, the case for replacing an ageing service management platform is usually easy to make. The bigger challenge is often deciding how to implement improvements to ensure a smooth, efficient and low-risk transition.

An approach that builds on best practice processes, eliminates unnecessary customisation and comes with pre-built learning materials can be highly effective. These are some of the key features of our Powered IT proposition. This proposition was used to help a global law firm implement a new ServiceNow ITSM platform in just 14 weeks. Even with this ambitious timeframe, the client had the confidence to pull the plug on their old platform from day one of the new platform go-live.

Download this case study to find out:

• How to accelerate implementation by focusing customisation where it counts
• Why establishing best-practice processes should be part of your programme
• How to capitalise on new technology to transform your performance management capability
• How ITSM transformation can lead the way for wider corporate services transformation.