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Consumer Credit

Consumer Credit

Supporting regulatory change in consumer credit

Supporting regulatory change in consumer credit

Since April 2014, the Financial Conduct Authority (FCA) has regulated the consumer credit market and has sought to ‘clean it up’ by ensuring that firms are better governed, organised and controlled - and that customers receive fairer outcomes. 

KPMG’s consumer credit specialists supports a diverse range of firms to help them to navigate regulatory challenges, ranging from authorisation assistance through to gap analysis (including s166 and shadow s166 reviews), transformation and remediation/redress. Based on our experiences and our regular interactions with the FCA, we can offer real insights and solutions that satisfy good practice and regulatory expectations in the key areas of focus including: 

  • Point of sale disclosures
  • Affordability
  • Collections (including statutory disclosure documentation breaches)
  • Complaints handling
  • Remediation and redress
  • Corporate governance
  • Compliance effectiveness
  • 3rd party reliance and oversight/control
  • Vulnerable customers (which cuts across all the above)
  • Digital conduct risk (which may cut across all the above)
  • Culture.

Click on the boxes below for further insights. 

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