Harvey Nash / KPMG CIO Survey 2018

Harvey Nash / KPMG CIO Survey 2018

The CIO role is transforming as organisations strive to be customer-centric in an environment of increased risk and aim to make a success of digital.

Lisa Heneghan - Chief Digital Officer, Management Consulting, KPMG UK

Chief Digital Officer

KPMG in the UK


Also on home.kpmg


Now in its 20th year, the Harvey Nash / KPMG CIO Survey 2018 is the largest IT leadership survey in the world, with just under 4,000 responses from Chief Information Officers and technology executives across 84 countries.

In this year’s survey, we see the CIO role continue to change as organisations themselves are forced to transform. Traditional focus areas like data privacy and security are more important than ever but in order to remain competitive, IT leaders must turn the risks associated with utilising customer data into enablers for driving new revenue growth. Indeed the report shows that those managing the balance most effectively, with the customer at the heart of their digital strategy, are significantly more profitable. 

While making a success of digital is proving tough, and hampered by an ongoing skills shortage, successful IT leaders are proving resilient and adaptable. While the CIO remains vital in helping organisation navigate a digital future.

Request the full report: The Transformational CIO

Some of the key highlights include:

  • Customer-centric organisations are 38% more likely to report greater profitability than ones that are not.
  • Making a success of digital is proving complex with almost eight in ten CIOs (78%) feeling their digital strategy is only moderately effective or worse.
  • Chief Data Officer (CDOs) are proving their worth. Organisations with a CDO, either in a dedicated or acting role, are over twice as likely to have a clear and pervasive digital strategy than those without one (44% versus 21%).
  • Almost a quarter (23%) more respondents than in 2017 are prioritising improvements in cyber security, as cyber-crime threats reach an all-time high. However, only a fifth feel well prepared for a cyber attack.
  • Security and resilience skills see the biggest jump in skills shortages (increasing 25% year-on year), but big data and analytics remain the number one skill in short supply for the fourth year in a row.
  • Female IT leadership continues on a slow upward trend, this year reaching 12% (up from 10% last year). Women represent just one in five of technology teams.
  • Investment in shadow IT continues to grow, with 44% of organisations now having at least 10% of their IT spend outside the control of the CIO. Embracing this trend may be key to success.
  • Cloud investment continues to grow with 70% reporting significant or moderate spend, closely followed by mobile solutions (57%). Investment in newer digital technologies is increasing but still relatively small in comparison.

Request the full report: The Transformational CIO

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