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We’ll help you make the connections that matter
New ways of working and innovative technology can help you take away the barriers between processes, people and tools that holds back success in the digitally-driven age. We can help you embrace the changing future by unlocking collaboration and find new paths to growth and resilience.
Make every connection count
As barriers fall, insight flows and innovation flourishes. Use this interactive graphic to explore some of the ways we're helping organisations enable fresh, valuable connections across their front, middle and back office teams.
Build resilience from today’s challenges
Strategies for growth can be found in the most difficult scenarios. The key is to deeply understand your strengths, your customer’s expectations and competitive dynamics in your markets.
Put customer experience at the heart of things
In the digital age, your customers demand more personalised experiences at every turn. Discover how to turn every touchpoint into value for you and your customers.
Turn big-picture thinking into high performance
Competitive advantage hides everywhere, from HR to the supply chain and the customer experience. The challenge is to understand the insights and connections that matter in your business. Here’s how to find it.
Turn back office transformation into profitable growth
Your back office functions, from HR, Finance, Tax and IT have never been more important. See how cloud, automation and analytics are freeing teams to help drive future growth.
Find new ways to embrace risk
Gaps create risks. Learn how better connections between teams, processes and technologies can better protect for today and help make risk your strategic advantage.
Make regulation the catalyst for innovation
Regulatory change often asks profound questions of your business model. Find out how to turn disruption into an opportunity finds a new strategy for your business that unlocks better outcomes and lasting competitive advantage.
Make every connection count
As barriers fall, insight flows and innovation flourishes. Use this interactive graphic to explore some of the ways we're helping organisations enable fresh, valuable connections across their front, middle and back office teams.
Build resilience from today’s challenges
Strategies for growth can be found in the most difficult scenarios. The key is to deeply understand your strengths, your customer’s expectations and competitive dynamics in your markets.
Put customer experience at the heart of things
In the digital age, your customers demand more personalised experiences at every turn. Discover how to turn every touchpoint into value for you and your customers.
Turn big-picture thinking into high performance
Competitive advantage hides everywhere, from HR to the supply chain and the customer experience. The challenge is to understand the insights and connections that matter in your business. Here’s how to find it.
Turn back office transformation into profitable growth
Your back office functions, from HR, Finance, Tax and IT have never been more important. See how cloud, automation and analytics are freeing teams to help drive future growth.
Find new ways to embrace risk
Gaps create risks. Learn how better connections between teams, processes and technologies can better protect for today and help make risk your strategic advantage.
Make regulation the catalyst for innovation
Regulatory change often asks profound questions of your business model. Find out how to turn disruption into an opportunity finds a new strategy for your business that unlocks better outcomes and lasting competitive advantage.
Transformation stories
Case study: Competing with confidence
KPMG is helping a global healthcare company access the expertise they need to manage IT risks as the business implements a new digital strategy.
Read the storyIn-depth case study: Plot a course to growth with digital
Discover how re-imagining the relationship with your customers can create new commercial opportunities.
Read moreIn-depth case study: Transform IT service management with confidence
Discover how to implement new ITSM technology faster, more efficiently and with less risk.
Read moreIn-depth case study: Improve performance by making smarter decisions
Discover how data and analytics can help to optimise your business performance.
Read moreCase study: All the right moves
Find out how we helped a technology leader change consumer thinking and grow market share.
Read moreCase study: Sparkling performance
This major drinks brand refreshed their approach to performance reporting to bring renewed gains to business performance and achieve cost savings running into the millions.
Read moreCase study: The power of change
Learn how we supported a leading utilities service provider streamline an already efficient operation.
Read moreCase study: Blazing a trail in customer experience
In 2010, Nationwide set out on a pioneering journey to transform customer experience. Today, the organisation sets the bar on customer experience across sectors, not just in banking.
Read moreCase study: Building for the future
We helped our client impelment a standardised development process, enabling them to improve efficiency and increase the total return on capital.
Read moreCase study: A new view on risk
Learn how we supported our client to create a dynamic internal audit function ready for the changing future.
Read moreCase study: Creating positive pathways
The global pharmaceutical company, ViiV Healthcare, commissioned us to co-develop an initiative to improve quality of care for people living with HIV.
Read moreCase study: Serving up results
Getting deeper into data to serve up what customers want at TGI Fridays.
Read moreCase study: Managing financial crime in an innovative way
Using analytics and an end-to-end service to deliver a great experience for every customer.
Read moreWebinars
A guide to measuring performance
Thursday, 27 February 2020
35% of CEOs say performance management is the greatest opportunity to contribute to or impact the value of the organisation. But how do you measure this performance, ensure it drives the right behaviours and contribute to business growth?
Join our subject matter experts for an hour long session to learn what you need to know about identifying and using the right metrics across your organisation.
Register nowIIA Code of Practice: the impact on IA
Friday, 4 October 2019
Earlier this year KPMG held our annual Assurance Summit which explored the future of Assurance in an increasingly complex risk landscape. Since then, the IIA has release its draft Code of Practice for Internal Audit for consultation, which closes on 11 October. In this webinar, we will discuss the key proposals put forward and how they will affect Internal Audit professionals today.
Listen hereContracting for Agile: finding a better way
Tuesday, 17 September 2019
In today’s digital market, agility is the magic ingredient, and business leaders are turning to Agile software development as way of seizing opportunities and adapting to a fast moving market. One of the major barrier to successful Agile working is a lack of industry consensus on how to successfully contract for Agile projects. In this webinar, our IT sourcing experts are joined by Coca-Cola Eurpoean Partners (CCEP), discussing the ways that CCEP have optimised their approach to Agile sourcing, achieving a solution that prioritises quality and collboration.
Listen hereFuture of Privacy
Wednesday, 07 August 2019
In this webinar we discuss the current state of play for privacy, and how you can lay solid foundations that will help you adapt to this changing landscape, ensuring a growth-focused privacy strategy.
Listen hereExploring Sanctions Beyond Brexit
Thursday, 25 July 2019
A discussion on the challenges surrounding sanctions compliance and the wider policy implications of Brexit. The session was moderated by Karen Briggs, Partner and Head of Forensic and Financial Crime, and she was joined by sanctions experts Arjun Ahluwalia, Maya Lester QC and Neal Dawson. Our guest speakers drew on a breadth of experience to explore financial and economic sanctions as they impact the private sector and discussed how compliance can be better managed with the use of technology going forward.
Listen here2019 UK Customer Experience Excellence Analysis
Thursday, 04 July 2019
The world of customer experience management continues to be in a state of flux. As consumer expectations rise, organisations are continually looking for ways to differentiate themselves from their peers – a task that can no longer be achieved with competitive price points.
Listen hereEnterprise Performance Management of the Future
Tuesday, 02 July 2019
In this webinar, we review the shifting nature of business is changing the way organisations need to operate. With demands from management increasing and the growing availability of data and technological advances – organisations need to think differently about how they manage business performance. Is your organisation ready?
Listen hereIndustry 4.0: Making digital deliver
Tuesday, 02 July 2019
In this webinar, our experts will be discussing why many organisations are looking at Industry 4.0 the wrong way round. We share practical steps to help your business prioritise efforts and best exploit the full performance benefits from Industry 4.0 technology, across the whole organisation.
Listen hereCEE Report Launch 2019
Tuesday, 25 June 2019
Could unleashing the power of your people revolutionise your customer experience journey? Watch our webinar where David Conway, Director, KPMG Nunwood will share some of the remarkable stories of brands that are not only becoming better acquainted with customers, but are delighting and surprising with zealous innovation.
Listen hereAutomation in Business Process Outsourcing
Wednesday, 22 May 2019
In this webinar, we discuss the shift of digitisation and extreme automation in Business Process Outsourcing (BPO) from being sales talk to becoming tangible contractual agreements. We share examples of how the marketplace will evolve rapidly in the next 5 years and what the critical factors needed to ensure organisations stay ahead.
Listen hereSupply Chain Transformation – seize opportunity in uncertain times
Tuesday, 21 May 2019
In this webinar, we explore how organisations can seize opportunities in uncertains times and give practical steps to help transform supply chains.
Listen hereAre your cloud costs under control?
Tuesday, 11 December 2018
For many enterprises cloud migration is attractive for two key reasons: greater agility and lower cost. However, in most cases the jury is still out when it comes to the financial benefits. Delving into data from a survey of leading IT decision makers, KPMG panellists Adrian Bradley, Head of Technology Architecture and Emma Bisset, Senior Manager CIO Advisory at KPMG UK, discuss the reasons why organisations are failing to realise economic value from their cloud investments, and give insight into the key levers organistaions can utilise to extract significant cost savings from existing deployments. This webinar was originally broadcast by Computing in December 2018.
Listen hereLeading in a digital age
In association with
Are you ready to take advantage of digital transformation?
Our series of Podcasts: “Digital Masters” in association with The Times Podcast, brings together KPMG, industry experts and technology led case studies to discuss the necessary steps organisations must take today to take advantage of the rapidly changing digital landscape.
Get in touch
To find out how our expert teams deliver connect consulting to support your digital transformation, get in touch today.
Meet our team
David Rowlands
UK Head of Consulting
Lisa Heneghan
UK Chief Digital Officer
Adrian Clamp
Head of Customer Advisory
Karen Briggs
Partner and Head of Forensic and Financial Crime
Patrick Fenton
Head of Cloud Transformation and Powered Enterprise
Lorraine Mackin
Head of Insight Performance Improvement
Peter Rothwell
Head of Risk Assurance
Mike Walters
Head of Regulatory Driven Transformation
Matt Malone
Head of Risk & Regulatory Transformation
Contact us
Are you ready for a changing future?
Get in touch with one of our digital transformation experts.
Contact us