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We’ll help you make the connections that matter

New ways of working and innovative technology can help you take away the barriers between processes, people and tools that holds back success in the digitally-driven age. We can help you embrace the changing future by unlocking collaboration and find new paths to growth and resilience.

Make every connection count

As barriers fall, insight flows and innovation flourishes. Use this interactive graphic to explore some of the ways we're helping organisations enable fresh, valuable connections across their front, middle and back office teams.

Build resilience from today’s challenges

Strategies for growth can be found in the most difficult scenarios. The key is to deeply understand your strengths, your customer’s expectations and competitive dynamics in your markets.

Put customer experience at the heart of things

In the digital age, your customers demand more personalised experiences at every turn. Discover how to turn every touchpoint into value for you and your customers.

Turn big-picture thinking into high performance

Competitive advantage hides everywhere, from HR to the supply chain and the customer experience. The challenge is to understand the insights and connections that matter in your business. Here’s how to find it.

Turn back office transformation into profitable growth

Your back office functions, from HR, Finance, Tax and IT have never been more important. See how cloud, automation and analytics are freeing teams to help drive future growth.

Find new ways to embrace risk

Gaps create risks. Learn how better connections between teams, processes and technologies can better protect for today and help make risk your strategic advantage.

Make regulation the catalyst for innovation

Regulatory change often asks profound questions of your business model. Find out how to turn disruption into an opportunity finds a new strategy for your business that unlocks better outcomes and lasting competitive advantage.

Make every connection count

As barriers fall, insight flows and innovation flourishes. Use this interactive graphic to explore some of the ways we're helping organisations enable fresh, valuable connections across their front, middle and back office teams.

Build resilience from today’s challenges

Strategies for growth can be found in the most difficult scenarios. The key is to deeply understand your strengths, your customer’s expectations and competitive dynamics in your markets.

Put customer experience at the heart of things

In the digital age, your customers demand more personalised experiences at every turn. Discover how to turn every touchpoint into value for you and your customers.

Turn big-picture thinking into high performance

Competitive advantage hides everywhere, from HR to the supply chain and the customer experience. The challenge is to understand the insights and connections that matter in your business. Here’s how to find it.

Turn back office transformation into profitable growth

Your back office functions, from HR, Finance, Tax and IT have never been more important. See how cloud, automation and analytics are freeing teams to help drive future growth.

Find new ways to embrace risk

Gaps create risks. Learn how better connections between teams, processes and technologies can better protect for today and help make risk your strategic advantage.

Make regulation the catalyst for innovation

Regulatory change often asks profound questions of your business model. Find out how to turn disruption into an opportunity finds a new strategy for your business that unlocks better outcomes and lasting competitive advantage.

Transformation stories

Case study: Competing with confidence

KPMG is helping a global healthcare company access the expertise they need to manage IT risks as the business implements a new digital strategy.

Read the story

In-depth case study: Plot a course to growth with digital

Discover how re-imagining the relationship with your customers can create new commercial opportunities.

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In-depth case study: Transform IT service management with confidence

Discover how to implement new ITSM technology faster, more efficiently and with less risk.

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In-depth case study: Improve performance by making smarter decisions

Discover how data and analytics can help to optimise your business performance.

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Case study: All the right moves

Find out how we helped a technology leader change consumer thinking and grow market share.

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Case study: Sparkling performance

This major drinks brand refreshed their approach to performance reporting to bring renewed gains to business performance and achieve cost savings running into the millions.

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Case study: The power of change

Learn how we supported a leading utilities service provider streamline an already efficient operation.

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Case study: Blazing a trail in customer experience

In 2010, Nationwide set out on a pioneering journey to transform customer experience. Today, the organisation sets the bar on customer experience across sectors, not just in banking.

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Case study: Building for the future

We helped our client impelment a standardised development process, enabling them to improve efficiency and increase the total return on capital.

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Case study: A new view on risk

Learn how we supported our client to create a dynamic internal audit function ready for the changing future.

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Case study: Creating positive pathways

The global pharmaceutical company, ViiV Healthcare, commissioned us to co-develop an initiative to improve quality of care for people living with HIV.

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Case study: Serving up results

Getting deeper into data to serve up what customers want at TGI Fridays.

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Case study: Managing financial crime in an innovative way

Using analytics and an end-to-end service to deliver a great experience for every customer.

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Webinars

IIA Code of Practice: the impact on IA

Friday, 4 October 2019

Earlier this year KPMG held our annual Assurance Summit which explored the future of Assurance in an increasingly complex risk landscape. Since then, the IIA has release its draft Code of Practice for Internal Audit for consultation, which closes on 11 October. In this webinar, we will discuss the key proposals put forward and how they will affect Internal Audit professionals today.

L:isten here

Contracting for Agile: finding a better way

Tuesday, 17 September 2019

In today’s digital market, agility is the magic ingredient, and business leaders are turning to Agile software development as way of seizing opportunities and adapting to a fast moving market. One of the major barrier to successful Agile working is a lack of industry consensus on how to successfully contract for Agile projects. In this webinar, our IT sourcing experts are joined by Coca-Cola Eurpoean Partners (CCEP), discussing the ways that CCEP have optimised their approach to Agile sourcing, achieving a solution that prioritises quality and collboration.

Listen here

Future of Privacy

Wednesday, 07 August 2019

In this webinar we discuss the current state of play for privacy, and how you can lay solid foundations that will help you adapt to this changing landscape, ensuring a growth-focused privacy strategy.

Listen here

Exploring Sanctions Beyond Brexit

Thursday, 25 July 2019

A discussion on the challenges surrounding sanctions compliance and the wider policy implications of Brexit. The session was moderated by Karen Briggs, Partner and Head of Forensic and Financial Crime, and she was joined by sanctions experts Arjun Ahluwalia, Maya Lester QC and Neal Dawson.  Our guest speakers drew on a breadth of experience to explore financial and economic sanctions as they impact the private sector and discussed how compliance can be better managed with the use of technology going forward.

Listen here

2019 UK Customer Experience Excellence Analysis

Thursday, 04 July 2019

The world of customer experience management continues to be in a state of flux. As consumer expectations rise, organisations are continually looking for ways to differentiate themselves from their peers – a task that can no longer be achieved with competitive price points.

Listen here

Enterprise Performance Management of the Future

Tuesday, 02 July 2019

In this webinar, we review the shifting nature of business is changing the way organisations need to operate. With demands from management increasing and the growing availability of data and technological advances – organisations need to think differently about how they manage business performance. Is your organisation ready?

Listen here

Industry 4.0: Making digital deliver

Tuesday, 02 July 2019

In this webinar, our experts will be discussing why many organisations are looking at Industry 4.0 the wrong way round. We share practical steps to help your business prioritise efforts and best exploit the full performance benefits from Industry 4.0 technology, across the whole organisation.

Listen here

CEE Report Launch 2019

Tuesday, 25 June 2019

Could unleashing the power of your people revolutionise your customer experience journey? Watch our webinar where David Conway, Director, KPMG Nunwood will share some of the remarkable stories of brands that are not only becoming better acquainted with customers, but are delighting and surprising with zealous innovation.

Listen here

Automation in Business Process Outsourcing

Wednesday, 22 May 2019

In this webinar, we discuss the shift of digitisation and extreme automation in Business Process Outsourcing (BPO) from being sales talk to becoming tangible contractual agreements. We share examples of how the marketplace will evolve rapidly in the next 5 years and what the critical factors needed to ensure organisations stay ahead.

Listen here

Supply Chain Transformation – seize opportunity in uncertain times

Tuesday, 21 May 2019

In this webinar, we explore how organisations can seize opportunities in uncertains times and give practical steps to help transform supply chains.

Listen here

Are your cloud costs under control?

Tuesday, 11 December 2018

For many enterprises cloud migration is attractive for two key reasons: greater agility and lower cost. However, in most cases the jury is still out when it comes to the financial benefits. Delving into data from a survey of leading IT decision makers, KPMG panellists Adrian Bradley, Head of Technology Architecture and Emma Bisset, Senior Manager CIO Advisory at KPMG UK, discuss the reasons why organisations are failing to realise economic value from their cloud investments, and give insight into the key levers organistaions can utilise to extract significant cost savings from existing deployments. This webinar was originally broadcast by Computing in December 2018.

Listen here

Leading in a digital age

In association with

Are you ready to take advantage of digital transformation?

Our series of Podcasts: “Digital Masters” in association with The Times Podcast, brings together KPMG, industry experts and technology led case studies to discuss the necessary steps organisations must take today to take advantage of the rapidly changing digital landscape.

Access the full series here

Get in touch

To find out how our expert teams deliver connect consulting to support your digital transformation, get in touch today.

Contact us

Meet our team

David Rowlands

UK Head of Consulting

Lisa Heneghan

UK Chief Digital Officer

Adrian Clamp

Head of Customer Advisory

Karen Briggs

Partner and Head of Forensic and Financial Crime

Patrick Fenton

Head of Cloud Transformation and Powered Enterprise

Lorraine Mackin

Head of Insight Performance Improvement

Peter Rothwell

Head of Risk Assurance

Mike Walters

Head of Regulatory Driven Transformation

Matt Malone

Head of Risk & Regulatory Transformation

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Are you ready for a changing future?

Get in touch with one of our digital transformation experts.

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