Digital technologies have so far made few inroads into the messy, complex business of crowd and event management. But with most adults carrying a smartphone, the potential is huge.

Our working and home lives are evolving rapidly in this digital age – but for centuries, the problems facing the organisers of major ticketed events have remained largely unchanged. Yet all the elements are in place for those organising stadium gigs, festivals, sporting events, conferences, exhibitions, and religious or political meetings to revolutionise their approach to event management. 

This report looks at how emerging technologies could radically improve safety, efficiency and customer experience at major events.

Download the report Smart Infrastructure: Managing major events to follow our user journey scenario at East London’s Queen Elizabeth Olympic Park.