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Unlock value with IT service management transformation

Unlock value with IT service management transformation

Our report looks at how to unlock value with IT service management in an environment where technology is the key to transforming a business.


Key contact

Lisa Heneghan - Chief Digital Officer, Management Consulting, KPMG UK

Chief Digital Officer

KPMG in the UK


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Our report on unlocking value with IT service management discusses how technology has become the centrepiece of most organisation’s transformation to digital business.

It illustrates how CIOs are struggling to meet stakeholder demands for innovative solutions and also highlights ubiquitous nature of technology in day-to-day life, which further compounds these demands often leading business users seeking technology solutions on their own, outside of the traditional IT organisation.

Key highlights of the report:

  • It is no longer sufficient for IT to deliver efficiency and reliability. IT must also deliver technology enabled innovation to its stakeholders;
  • CIOs must rethink the way IT engages its customers across the entire lifecycle of technology; and
  • IT service management transformation provides the foundation benefits to support the agility and responsiveness required in today’s market.

Download our IT service management transformation guide for more information. 

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