Richard is a Director in the Managed Services team, with experience working across a diverse collection of industries and sectors, leading the solution design and development of managed service engagements. He is also a leader in mobilising numerous operational delivery teams for clients requiring rapid responses to operational issues with a particular focus on forensic and regulatory issues, including know your customer/customer due diligence (KYC/CDD), payments protection insurance (PPI), share remediation, product mis-selling and customer complaints handling.
This includes experience of working across a diverse collection of industries and sectors, with a focus on financial services and insurance firms.
Richard’s experience in the technology space enables him to design solutions that capitalise on operational excellence and leading technology to work seamlessly together.
BA (Hons) Ancient History and Archaeology, University of Birmingham, England
Managed services delivery model
Know your customer & CDD solutions
Integrated solutions including technology and subject matter expertise
Insurance claims remediation and complaint handling solutions