Tim is deputy head of KPMG’s Customer Practice, focused on helping clients grow faster and more effectively. We do this by helping deliver the best customer, digital and employee experiences. The practice’s work spans customer analytics, experience design and technology, focused on sales, service and marketing transformation. Tim is also accountable for KPMG Nunwood, our customer experience insights business.
Tim has 20 years’ experience running customer experience, strategy, insight and analytics programmes around the world. He has helped clients to achieve stronger business results by helping them to better understand and design their organisations around the customer. His focus is to help clients put in place more advanced growth strategies that can help to remove cost more effectively or maximise the rate of customer acquisition and/or retention.
Tim has worked across sectors, with clients spanning major utilities to high-tech and financial services. He has run offices in New York, Los Angeles, Sydney and London.
Tim also runs KPMG’s global Customer Excellence Centre, which analyses the performance of over 3,000 brands, through the lens of customers, employees and economic results. This think tank decodes the essential components of customer and employee best practice – The Six Pillars – and helps clients apply them rapidly to their business to create growth.