Over the last 6 years, Sharon has set up the Managed Services Operation in the UK and India (KGS), scaling to in excess of 500 FTE across sites and managing a range of remediation and BAU activities; and investment products remediation on 20,000 customers for a large high street bank.
Sharon has over 25 years’ experience of the UK mortgage industry and financial sector, predominately gained in the Operations and Debt Management environments. Prior to KPMG, Sharon joined Northern Rock as Head of Debt Management Strategy and Analysis to design and develop an optimal operating model for debt management and the change programme required to deliver that model. She was responsible for £90bn of assets managed across 3 sites.
Sharon specialises in operations management, operational strategy, resource planning, performance management, and business change/process improvement delivery.