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Nicola Brooks

Head of Legal Operations Transformation Services

KPMG in the UK

Nicola leads Legal Operations Transformation Services (LOTS) in the UK. The team specialises in delivering operational transformation programmes that help General Counsel (GC) and in-house legal teams maximise cost efficiencies, proactively manage risk, optimise operations and position teams as strategic and valuable partners to the business. 

Nicola is a highly skilled legal operations professional with extensive experience in successfully delivering organisational change projects both for private practice and in-house teams. She is an expert at helping organisations re-imagine legal service delivery by developing and implementing solutions that help clients to:

• Unlock maximum value from their total legal spend 

• Achieve improved efficiency and control of resources 

• Adopt a more proactive approach to managing risk and regulatory requirements 

• Develop clear KPIs that can be measured against business data

• Embed tech-enabled, optimised working practices

• Run on a flexible and more agile resource model. 

Nicola has recently worked with clients across a range of industries including financial services, pharmaceutical, technology and automotive. 

Nicola is passionate about helping organisations re-imagine legal service delivery and redefine operational excellence. She helps legal functions collaborate with the business in a partnership approach that is aligned to the business strategy. This also means supporting General Counsel and Heads of Legal to become advisors to the business rather than narrow legal specialists – helping them run legal as a business, for the business.

Nicola Brooks

Education and qualifications

  • Executive MBA, Henley Business School

  • BA (Hons) Performing Arts


  • CIM Professional Diploma

Areas of expertise

  • Legal Operations Transformation

  • Organisational Change

  • Legal Technology Procurement and Implementation

  • Process and Workflow Optimisation

  • Contract Automation

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