From the biggest names on the stock exchange, to start-ups on the move, we work across sectors around the UK to help them prosper. Find out who we’re working with and how we’re investing to build new solutions to help our clients meet their growth ambitions.
“Consultants like a challenge, and Brexit is a big one,” says Hannah, who led our Brexit Readiness work this year. Advising clients on how to prepare for and thrive on the other side of Brexit has meant knowing a few key things about a lot of things.
“Brexit is super-complex. My job was to digest it all and come to clients with something super-practical.” The expertise she needed varied with each business. “We helped Booking.com with workforce planning and communications to their people. And at Asda, the conversation revolved around risk management: finding experts within Asda and prioritising which risks needed addressing first.” But for other clients, the biggest task was simply persuading them not to have their heads in the sand. “Some people just didn’t want to face the reality of it. There were many days I was more counsellor than consultant.”
And it turns out that Brexit experts are hot property. Hannah increasingly had to balance her face-to-face client work with appearances on panels, podcasts and TV news programmes. “I love the variation and, I’ll be honest, I don’t mind the limelight!”
I was part consultant, part counsellor.”
This year, a team from London drew on our global network to get a pioneering green energy deal done in Sweden. “Until now, renewables have relied on subsidy. With this transaction, we showed that wind energy can be viable without it. This is a first-of-its-kind deal.”
Mahul’s team was working for Aquila Capital, a sustainable fund, to find investment for a series of five onshore windfarms. Showing prospective investors the potential of the assets demanded real commitment from the team. “I found myself travelling through a number of remote areas and forests in Sweden during a harsh mid-Winter season to show buyers the sites which were in construction at the time. We knew buyers needed to get up close to the asset.” The effort paid off when the team secured more than a billion euros from UK and Chinese investors. And the client praised our team for their determination.
The finished farms will save 156,000 tonnes of CO2 emissions every year and power the equivalent of 170,000 Swedish homes.
This was totally new territory for renewables.”
Bulb is growing, fast. The company’s gone from a bright idea to one of the UK’s biggest green energy suppliers in four years and one of the fastest growing businesses in the UK. “It is really exciting working shoulder to shoulder with a company like this.”
Bulb’s basking in the spotlight of some fantastic customer feedback the only energy company to feature in the Top 25 of KPMG Nunwood’s annual survey of customer excellence. “There’s a real buzz inside Bulb about what they can achieve.”
The firm’s founders are ambitious. Their mission is to turn Britain green, switching one customer at a time. But they’re not stopping there. They’re already eyeing expansion into new markets, such as France, Spain and the US. “Our team is supporting Bulb with its global expansion plans to replicate its success in promoting the supply of 100% green energy.”
They’re feeling a real buzz about what they can achieve”
“The company is a giant. And giants can end up with a particular kind of problem,” says Gareth, a senior manager in our Solutions & Digital team. Gareth was working with a global financial services client. It has different businesses doing different work in dozens of different countries. Each of those areas had its own approach to procurement and to filing expenses. So they asked KPMG for the solution. “Our job was to simplify. Put one pair of systems in place which could do it all.”
We proposed a solution we call Powered Procurement. “It means taking their vast, fragmented functions, making sense of them and delivering them from the cloud.” It was a complex job and the team was against the clock: the client’s existing software was due to be decommissioned. “There was real pressure, but it created a really collaborative way of working,” says Gareth.
Today the system is up and running and approving expenses. The feedback from the client has been phenomenal. “The project’s been a huge success and it’s unlocked untold value in their business. The client has told us its success was down to our team’s commitment, energy and high standards. That’s been really gratifying.”
Our job was to simplify.”
There are a thousand people at Centrica, from the CEO downwards, who have access to a comprehensive view of what their customers are thinking. A bespoke dashboard gives them live information about every stage of their customers’ journeys and how it’s affecting the all-important Net Promoter Score (NPS).
“Behind that one interface there’s a lot of KPMG expertise, connected together.” Nikki is part of the KPMG Nunwood team connecting it. And at the heart is our alliance with Microsoft. We worked with Microsoft and built the tech together. “Because of the work we do behind the scenes – building relationships, realising the benefits of KPMG’s Customer Experience Cloud – all the decision-makers at Centrica can push in the same direction.”
Centrica are now using our insights – built around The Six Pillars of Experience – to put their customers at the forefront of transformation.
This is what customers really think.”
Rebecca is helping our clients reimagine their approach to tax. “Our vision’s a simple one: make it easier for clients, large or small, to manage their tax operations.” To do that, Rebecca and her team combine their know-how in compliance, technology and transformation to help clients re-think their approach to tax. “The rules and regulations change so frequently, it’s really hard for clients to juggle business-as-usual with the high cost of compliance. It’s incredibly satisfying to work alongside clients and come up with a model that solves their problems today, and mitigates ones that might pop up tomorrow.”
This way of working is incredibly powerful.”
Until now, renewables have relied on subsidy. We showed that wind energy can be viable without it. This is a first-of-its-kind deal.”Mahul, Associate Director, Power & Utilities M&A