We believe the bank of the future is one that customers will form habits with.
If that’s the case, then how can banks build deeper, more personalised relationships with their customers? How can technology, data and innovation help them to address the changing needs of consumers and businesses?
This was the topic of a breakout session as part of our recent Our Digital Future event, where we focused on the future of banking. For the session I was joined by an exciting panel of industry innovators and KPMG experts:
- Richard Davies, CEO Allica Bank
- Paul Taylor, CEO, Thought Machine
- Paul Greenan, Director, Financial Services Customer team, KPMG
- Vishali Jivan, Director, Financial Services Customer team, KPMG
To serve customers effectively during the COVID-19 pandemic, banks have intensified digital transformation and technology adoption. The challenge now is to keep innovating, in order to stay aligned with fast-moving customer expectations and compete with disruptive new entrants.