Our view is that corporate functions need to work together rapidly and decisively to successfully address the six trends. In this article we explore the practical actions that corporate services can take now to create value by addressing these challenges.
Developing new ways of working together requires the ability to build trust and explore opportunities together. There is no single simple template for how corporate services should be working together – it will vary depending on the industry, culture, history and challenges in each individual organisation.
What practical actions can you use to establish the trust across corporate services to explore opportunities together?
Corporate services have a key role in designing and delivering a seamless experience for customers and employees across digital and physical channels.
Practical actions to drive the customer and employee experience will vary depending on industry challenges and organisational maturity, but can include:
Successfully exploiting technology and increasing automation is fundamental to success, whether viewed as customer experience, operational effectiveness or value creation. And making the best possible use of technology requires collaboration across corporate services - it’s not just for IT.
To drive collaboration across corporate services on the technology agenda, consider:
Corporate services need to take a joined-up approach to addressing the legacy of long term skills shortages in the UK and globally, as well as building the agility needed to continue to adapt to external events and to build a success in post-COVID world.
What practical steps have organisations taken to successfully address long term skills gaps, agility and productivity?
Resilience, transparency and ethics in the supply chain are critical to short and long term organisational success. The impact of Brexit, the pandemic, shifting customer expectations and regulatory frameworks have increased focus on alignment through the supply chain.
Corporate services can collaborate to address this challenge:
Prioritising wellbeing, health, safety, diversity and inclusion makes organisations prosper over the long term. Doing so will be more effective with a joined-up approach
Actions to address this and build collaboration across corporate services could include:
Our next article will cover the trends that are shaping the future of Data and Analytics.