The last nine months have been extremely difficult for people and businesses alike. Some have recovered, but for some, the road to recovery is still an uphill task.
Amid the chaos and disruption, the pandemic has also presented an opportunity for businesses to transform themselves digitally. In these times, the adage saying ‘slow and steady wins the race’ has been proved wrong. Increasingly we are seeing that those businesses which responded with extraordinary speed and vigour, have thrived in this new reality.
I recently caught up with telecoms provider TalkTalk, to discuss the impact of COVID-19 on the provider. Gary Steen, managing director of technology, change and security for TalkTalk, who echoed the same thought around rapid responses.
Gary discussed how TalkTalk embraced the abrupt shift to remote working quite swiftly. The transition was smooth as they had already embarked upon their digital transformation journey in 2018. “We were way ahead of the curve when the pandemic arrived”.