Digital is now mainstream; it’s in every business and across every sector. But it takes more than having a digital strategy for organisations to exceed customer expectations and deliver increased returns. It requires a future-ready connected enterprise, backed by a new type of adaptive technology operating model, where IT is inextricably intertwined with the business, and an ecosystem of partners, delivering new products and services at market speed and scale.
To innovate and pivot with the business to achieve success, IT must evolve its operating model. Changing how it provides technology services, responds to issues, and manages expectations while delivering value, safely, at speed and scale. This means breaking down silos between functions and employees, creating new standards for collaboration, trust and experimentation, all while dynamically assembling enhanced technical capabilities. In doing so, organisations gain a flexible, scalable, connected, and decidedly human IT function.
In a hyper-connected world, the future of IT plays a critical role in delivering the promise of the connected enterprise. Today, many IT functions are poised and willing to take the leap, but may lack the holistic approach to get there.
Six areas that demand the attention of IT