Wayne Lai

Partner, Head of Digital

KPMG in Taiwan

Wayne is currently the Head of KPMG digital transformation Service Team (Taiwan), who specializes in end to end Digital Strategy Design, Customer Experience (CX) management and optimization, modern technology implementation and Advanced Analytic Data Modeling. In addition, Wayne is with comprehensive experience in Business Process Re-engineering, Enterprise wide Strategy Planning and Key Performance Indicator (KPI) design. Prior to joining KPMG, Wayne was the leader of the Business Analytic Center at a domestic telecom giant, Chunghwa Telecom. He also ever worked for Amway Taiwan as Head of Strategic Planning Department. Moreover, Wayne is the lecturer of digital transformation and innovation related topics in several universities of Taiwan.

Education and qualifications
  • MBA, University of Sheffield, UK

  • MCSE (Microsoft Certified Systems Engineer)

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