Cities worldwide are embracing the power of modern technology and pursuing a critical new role for their leaders to combat the vast environmental and systemic challenges that the global pandemic has brought sharply into focus. The traditional one-size-fits-all approach to urban policy and planning is becoming increasingly obsolete. And the pandemic’s impact has unmistakably accelerated the pace of emerging changes that now hold clear implications for the decline of the traditional ‘centralized-city’ model. Intentional adoption of smart, digital, experience-centric solutions have become indispensable in overcoming today’s challenges and aligning city services to the future needs and well-being of the public. The strategic, informed, outcome-based use of digital technology will be a key to successfully shaping cities and services for a new era.

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