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2019 Customer Experience Excellence Report

2019 Customer Experience Excellence Report

Exploring how leading brands have been creating exceptional experiences from a consumer point of view.



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Which brands have been setting the bar for excellent customer experiences in Singapore? And what does it take to give your consumers exceptional experiences, time and time again? We offer the answers with the 2019 Customer Experience Excellence Report - Singapore Summary.

This report brings together a decade's worth of work done by KPMG for more than 275,000 consumers and 2,700 brands worldwide, as well as research concluded in Q1-Q2 2019 on 84,000 consumers across 20 markets - all of this, to offer deep insights into the keys to creating outstanding customer experiences:

  • Six pillars of customer experience excellence
  • Top 15 brands in Singapore for customer experience
  • Key learning points for businesses to create exceptional experiences for their own consumers

Explore these and more with the 2019 Customer Experience Excellence Report-Singapore Summary. Download the report now 2019 Customer Experience Excellence Report- Singapore Summary

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