We have experience in implementing Russian and international projects on the analysis of best practices, analysis and increase of product efficiency of retail and corporate business for major Russian and international banks.

Key tasks for your business:

  • Increase revenue and net profit
  • Expand and retain the customer base
  • Improve customer service and loyalty
  • Identify new business growth points
  • Improve business efficiency and profitability
  • Reduce and prevent revenue leakage

Our services

  • Network efficiency improvement in terms of sales (operating model, methodology and tools)
  • Digital service channel optimization
  • Credit product sales funnel expansion
  • Credit process efficiency improvement in terms of sales
  • Product profitability efficiency improvement, revenue leakage prevention
  • Customer reactivation
  • Up-sale and cross-sale models. Pricing
  • Market modeling and assessment of potential
  • Customer segmentation and segment-oriented sales and service models
  • Customer experience maturity analysis
  • Customer journey transformation
  • Customer experience management
  • Customer experience measurement