Process optimization of the Operations function for a Top-5 Russian bank

Project goals

Optimization of Operations function’s processes of a Top-5 Russian bank

Project objectives

  • Analysis of bank’s current operating model and development of a target operating model
  • Identification of key processes and their comparison to best practices
  • Development of KPIs for key processes
  • Development of recommendations to improve key processes, design of key processes
  • Development of implementation plan of a new operating model

Project deliverables

  • Development of a target operating model to support functions aligned with the business growth targets
  • Identification of key processes of Operations function
  • Development of recommendations for KPIs and processes optimization
  • Design of key processes
  • Development of the implementation plan for new operating model of support functions, including process chain, time, periods, key check points, internal and external relations
  • As the result of the optimization of operational functions, the bank managed to achieve the business growth targets and improved the performance of its back office