Share with your friends

Elena Ustyugova

Partner, Management Consulting, Head of Strategy and Operations

KPMG in Russia

Since 2015 Elena has been heading the Operational Excellence group at KPMG. Elena has over 14 years of management consulting experience in the following areas: cost and workforce optimization, shared services centers, business processes outsourcing, Lean Six Sigma, business processes reengineering and automation, assets and investment management. She has been working with major industry sectors in Russia and CIS. Among Elena’s clients are leading companies representing the following industries: telecommunications, digital and e-commerce, oil & gas, FMCG, chemicals, infrastructure and transportation.

In the Media


Comments for Vedomosti on the results of KPMG survey on IT and digital specialists' incentive practices.

Comments for RBC on an idea to transform bank branches into “phygital" (physical + digital) format.  

Comments for on factors limiting labour productivity. 

Comments for Vedomosti on the introduction of business process analysis platforms in Russian companies. 

Comments for RBC+ on digital transformation in metals & mining.

Comments for Expert South on the results of the KPMG Digital Technologies in Russian Banks survey.

Comments for on modernising the manufacturing base and digitalisation as necessary factors in significant productivity growth.

Comments for on correlations between salary and productivity.  

Kommersant newspaper on the results of the KPMG Digital Technologies in Russian Companies survey.


An article for Kommersant Privolzhye on digitalisation as a driver of efficiency.

Comments for Oil&Capital on the digitalisation of the fuel and energy complex.

Comments for Expert on efficiency drives in industrial companies.

Comments for Delovoy Peterburg on employment for the personnel released due to automation and digitalisation.

Comments for on the automation of the workforce.

Comments for Forbes on robotisation as a factor in growing inequality.

Comments for Kommersant FM on the range of functions of Chief Digital Officer.

Comments for TASS on the application of VR technologies to enhance learning outcomes.

Article for about robotisation.


Interview for RBC TV on optimisation strategies being rolled out in telecom companies.

Comments for Kommersant on outsourcing logistics services.

Article for about robotisation in Russia. 

Comments for RBC TV about workforce productivity.

An article for Financial Director about widespread robotisation.

Comments for Vedomosti about workforce productivity.

Areas of expertise

Advisory Management Consulting Operating Effectiveness Post Merger Integration Shared Services and Outsourcing Advisory Solutions Network Transformational Program Management
Elena Ustyugova

Education and qualifications

  • Master degree in Applied Mathematics and Computer Science, Lomonosov Moscow State University


  • Certified Information Systems Auditor (CISA)

  • FCCA

Load more
Load more

Connect with me