Elena Ustyugova | KPMG | RU
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Elena Ustyugova

Partner, Management Consulting, Head of Operational Excellence

KPMG in Russia

Since 2015 Elena has been heading the Operational Excellence group at KPMG. Elena has over 14 years of management consulting experience in the following areas: cost and workforce optimization, shared services centers, business processes outsourcing, Lean Six Sigma, business processes reengineering and automation, assets and investment management. She has been working with major industry sectors in Russia and CIS. Among Elena’s clients are leading companies representing the following industries: telecommunications, digital and e-commerce, oil & gas, FMCG, chemicals, infrastructure and transportation.

In the Media


Comments for Oil&Capital on the digitalisation of the fuel and energy complex.

Comments for Expert on efficiency drives in industrial companies.

Comments for Delovoy Peterburg on employment for the personnel released due to automation and digitalisation.

Comments for Invlab.ru on the automation of the workforce.

Comments for Forbes on robotisation as a factor in growing inequality.

Comments for Kommersant FM on the range of functions of Chief Digital Officer.

Comments for TASS on the application of VR technologies to enhance learning outcomes.

Article for Forbes.ru about robotisation.


Interview for RBC TV on optimisation strategies being rolled out in telecom companies.

Comments for Kommersant on outsourcing logistics services.

Article for Forbes.ru about robotisation in Russia. 

Comments for RBC TV about workforce productivity.

An article for Financial Director about widespread robotisation.

Comments for Vedomosti about workforce productivity.

Areas of expertise

Advisory Management Consulting Operating Effectiveness Post Merger Integration Shared Services and Outsourcing Advisory Solutions Network Transformational Program Management

Education and qualifications

  • Master degree in Applied Mathematics and Computer Science, Lomonosov Moscow State University


  • Certified Information Systems Auditor (CISA)

  • FCCA

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