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KPMG Webinar - Customer Experience: Vital strategies in times of uncertainty

Join the webinar on 6 May 2020 – Customer Experience: Vital strategies in times of uncertainty

Focusing on the customer is essential for success in a post-pandemic world.

Customer Experience: Vital strategies in times of uncertainty

In these uncertain times, your customers’ needs have changed. Your approach to serving them needs to adapt too. Great customer experience (CX) is a major factor in determining how well your organization can weather this downturn. During this webinar, we will present some of the changes and adaptations that you can implement in order to transform your customer experience.

The webinar is addressed to any person that is focused on designing or implementing a consistent customer experience that drives customer loyalty and company growth in critical situations.

Agenda

Focusing on your customer is essential for success in a post-pandemic world. We will discuss:

  • How the behaviors, needs and values of your customers have changed during the pandemic
  • How you can seize this opportunity to adapt your customer experience strategy to establish long-lasting relationships with your customers. 
  • Q&A

The webinar will be hosted by:

Victor Iancu, Director, Customer Advisory Lead, KPMG in Romania
Julian Lukaszewicz, Manager, Strategy & Experience Design, KPMG in Romania

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