Customer Digital Migration and Branch Network Consolidation




SAVE THE DATE: 23 June 2020, at 2:00-3:00 PM CET time

The COVID-19 pandemic will have a lasting impact on the economic landscape and might significantly influence customer behaviour, strengthening the rise of the contactless economy and accelerating development of remote banking. It is now more than ever crucial for the banks to get prepared for customer digital migration and to thoughtfully plan and implement branch network optimization

During the webcast our international experts will present the evolvement of the customer service model in post-COVID reality and will discuss best practices for customer migration and distribution network optimization based on a practical case of a successful transformation.
Our webcast "Customer Digital Migration and Branch Network Consolidation" goes live on 23 June 2020 at 2:00 PM CET.


Topics to be covered:

Key trends in post-COVID economic landscape:

  • Customer digital migration
  • Effective branch network optimization


The webcast will be moderated by:

  • Marcin Popadiuk, Customer & Strategy Lead, KPMG in Poland

And hosted by:

  • Gonçalo Traquina, Partner, KPMG in Portugal
  • Piotr Gregorczyk, Technology & Operations Lead, KPMG in Poland



Webinar will be held in English. Participation in the webinar is free of charge. Please go to the webcast on 23 June 2020 at 2:00 PM. Preferably using Chrome browser.

The organizer reserves the right to select entries and to change the date or cancel the event.

Registration is open till 5:00 PM, 22 June 2020. Please register under the link:

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